Due to the nature of digital products and software licenses, all sales are generally final and non-refundable. By purchasing from us, you agree to this Refund Policy. 1. Eligibility for Refunds Refunds may be considered only under the following conditions: The product/license was not delivered within the promised timeframe The license key or software provided is invalid or non-functional A duplicate payment was made due to a technical error All refund requests must be submitted within [3–7 days] of purchase. 2. Non-Refundable Situations We do not provide refunds in the following cases: Change of mind after purchase Incorrect product selection by the customer Compatibility issues with your system or environment Lack of technical knowledge to use the software Failure to read product description or requirements Violation of the original software vendor’s terms 3. Third-Party Software Disclaimer As a reseller, we supply software developed by third-party vendors. We are not responsible for: Software bugs or defects Feature limitations Vendor policy changes License suspension due to misuse Any issues related to functionality should be addressed with the original software provider. 4. Refund Process To request a refund, contact us with: Order ID / Invoice number Description of the issue Proof (screenshots or error messages, if applicable) Send requests to: connect@softwarespanel.com 5. Refund Approval Approved refunds will be processed within [5–10 business days] Refunds will be issued using the original payment method Transaction or payment gateway fees may be deducted (if applicable) 6. Chargebacks Initiating a chargeback without contacting us first may result in: Suspension of your account Permanent restriction from future purchases 7. Changes to This Policy We reserve the right to update or modify this Refund Policy at any time without prior notice.